Plans & billing
Every web feature in Tobren Operations is available on every plan. Plans differ by how much you can put in the workspace — crew, aircraft, and file storage — not by which parts of the product you are allowed to use. Scheduling, checklists, maintenance, compliance reports, jobs, quotes and invoices all work the same on Free as on Commercial.
Flight logs are never capped, on any plan.
The plans
| Free | Solo | Crew | Fleet | Commercial | Enterprise | |
|---|---|---|---|---|---|---|
| Monthly | $0 | $19 | $39 | $89 | $249 | Custom |
| Billed annually | $0 | $16.15/mo | $33.15/mo | $75.65/mo | $211.65/mo | Custom |
| Crew members | 1 | 1 | 3 | 10 | 50 | Unlimited |
| Aircraft | 2 | 3 | 5 | 15 | 50 | Unlimited |
| File storage | 1 GB | 5 GB | 10 GB | 50 GB | 200 GB | Unlimited |
| Flight logs | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Billed annually, a plan costs 15% less per month than paying monthly — the annual figures above are that monthly-equivalent rate; you are charged once a year, up front.
Free is a personal-logbook tier: one pilot, a primary aircraft and a backup. It is not a time-limited demo and does not expire.
Crew is the step for adding a second person — a visual observer or a second pilot — without a 3.4x jump straight to Fleet.
Enterprise is negotiated rather than self-serve. Email sales@tobren.io.
The 14-day trial
Choosing a paid plan starts a 14-day free trial. No card is required to start it, and you are not charged during it. A trial needs a verified email address, and each address gets one; without a trial, setup takes you to adding a card to start the plan.
When the trial ends:
- If you have added a card, the first charge runs and the plan continues.
- If you have not, everything keeps working for 3 more days, with a banner asking you to choose a plan. After that the workspace becomes read-only until a plan is chosen: you can still sign in, read everything and export it, and choosing a plan restores it in one step. It does not fall back to Free on its own — Free is a plan you choose. Nothing is deleted.
You can cancel during the trial and never be charged.
Promo codes
Setup has an optional promo code field on the plan step. A valid code can extend the trial or discount the price, depending on how it’s configured; an invalid or expired one tells you so without blocking setup.
Changing or cancelling a plan
Everything happens in Settings → Billing in the app. There is no separate billing portal to sign in to.
From there you can:
- Switch plan, or switch between monthly and annual.
- Add, replace, or remove the card on file.
- Read and download past invoices as PDFs.
Only the org owner can change the plan or the card.
Hitting a limit
Adding past the limit is refused, and the message names the numbers. Trying to add a fourth aircraft on Solo returns “The solo plan allows 3 aircraft, and your organization already has 3”, with the two ways out: upgrade, or archive one you no longer use. Crew members behave the same way. Only aircraft your organization owns count — an airframe another org has shared with you does not use up your allowance.
Downgrading below what you are already using is refused too, and this is the one that surprises people. You cannot move from Fleet to Solo while eleven crew members are active; the app tells you how many to archive first. Tobren will not silently pick which of your crew or aircraft to cut off — that choice stays yours, and you make it before the plan changes, not after.
Nothing is ever deleted for being over a limit. If you move to a smaller plan or to Free, everything you created stays exactly where it is and stays readable. Storage behaves the same way: past the cap, new uploads are refused and existing files are untouched.
If a renewal payment fails
A declined renewal does not cut off the workspace immediately. The account enters a grace period of 7 days, during which everything keeps working and the app shows a banner asking you to update the card. If no charge succeeds in that window, the workspace is suspended until payment is sorted out — again, without deleting data.
Compliance report artifacts
Generating and reading compliance reports is included on every plan. Downloading the archived PDF artifact of a report is included on paid plans, and available on Free as a one-time $12.99 audit pack purchase.